Store To Door is in the midst of launching its new online grocery ordering system, and volunteer order takers couldn’t be happier.
“I really like the new system, especially that so many more of the products are available, and the sale items are easier to find,” notes Beth, a volunteer order taker who calls clients weekly from her home in Vadnais Heights.
According to Carolyn Swenson, Store To Door volunteer program supervisor, the new system has a much larger product catalog — about 50,000 items vs. 20,000 items in the old ordering program.
“Once order takers are familiar with the new site, they can spend less time on the phone with clients, and now order sheets are more specific, making the volunteer shoppers’ jobs easier, too,” explains Carolyn. “And, most important, the seniors’ grocery orders will be even more accurate.”
Quick Access to Favorites
Another benefit of the new online system is that order takers can type in detailed notes underneath the product’s name and UPC code. This guides shoppers in finding exactly the size, flavor or packaging that the senior wants.
Plus, order takers can view all past orders for their clients, so they can reference and re-order favorites. “My two clients for next week order many of the same things each time, so that helps a lot,” Beth explains.
Ready to Serve a Growing Aging Community
The new online ordering system is just one part of a multi-phase upgrade of systems at Store To Door. A new routing program was launched earlier this year, and more changes are ahead, thanks to major grant support from the Minnesota Department of Human Services Aging and Adult Services Division, The Saint Paul Foundation, F.R. Bigelow Foundation and Otto Bremer Foundation, plus individual donors contributing to the “Final Push” campaign.
“Our goal,” says Executive Director Mary Jo Schifsky, “is to increase efficiencies in ordering, shopping and delivery and, ultimately, to better serve our clients. We are positioning Store To Door to handle growing community needs: 60,000 additional Minnesotans will turn 65 each year for the next 15 years.”
Sign Up to Volunteer or for Training
Current and new volunteer order takers can now sign up for in-person trainings on using the new ordering system. Upcoming dates are Tuesday, July 21, or Thursday, August 6, from 6:00 to 7:30 at the Store To Door office in Roseville.