Seniors’ first choice for food and independence
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FAQ–Store To Door Grocery Shopping and Delivery Program Enhancements

Questions you may have about the changes–

 

July 11, 2016 updates

Clients prefer name brands.  Why are we limited to Cub brands and Essential Everyday products?
The initial selection of catalog items includes 390 major name brands chosen because of their popularity among Store To Door clients based on past buying history (see list below).  Because cost is a concern for many of our clients, we also included store brand alternatives for many items.  These store brand items account for only about 15 percent of all items in the catalog and in nearly every instance are offered in addition to, not instead of, a major brand option.

Although the catalog does not contain every item that Cub carries, we will add new items when there is enough customer demand and will update the catalog and product selection quarterly.  Clients can call the office with suggestions for additional items or let their order take or driver know.  The next issue of the catalog is scheduled for release by October 2016 and will include seasonal and holiday items for Halloween through New Year’s Eve.

Brand names in the current Store To Door catalog include–1st National, 7-Up, A&W, A1, Advil, Afta, Alberto Vo5, Alka-Seltzer, Allegra, Alpo, Always, Anderson, Aquafina, Aquafresh, Archway, Arctic Shores, Argo, Arm & Hammer, Aspercreme, Athenos, Aunt Jemima, Ayr, Azteca, Baby Basics, Baker’s, Ball Park, Band-Aid, Banquet, Barilla, Bausch & Lomb, Bayer, Bellatoria, Bengay, Bertolli, Betty Crocker, Bic, Bigelow, Biotene, Birds Eye, Blink, Blue Bonnet, Blue Bunny, Blue Diamond, Bolthouse Farms, Boost, Bounce, Bounty, Buddig, Bumble Bee, Bush’s, Butter Kernel, Butterball , C&H, Cameron’s, Campbell’s, Canada Dry, Carefree, Caribou, Carnation, Cary’s, Cascade, Charmin, Cheetos, Chef Boyardee, Chicken Of The Sea, Chobani, Clorox, Coke, Cole’s, Colgate, Comet, Country Hearth, Cream Of Wheat, Creamette, Crest, Crush, Cruz, Crystal Farms, Crystal Light, Cub, Curel, Dannon, Dawn, Degree, Del Monte, Deming’s, Depend, Dial, Diamond, Dickinson, Digiorno, Dinty Moore, Dixie, Dole, Doritos, Dove, Dr. Pepper, Drano, Drumstick, Dry Idea, Dulcolax, EARLY CALIFORNIA, Edwards, Edy’s, Egg Beaters, Eggland’s, Elf, Energizer, Ensure, Entenmann’s, Equal, Equaline, Era, Essential Everyday, Eucerin, Famous Dave’s, Fanta, Farmland, Febreze, Finish, Fixodent, Fleischmann’s, Folgers, Formula 409, Frank’s, French’s, Fresca, Fresh Cuts, Fresh Express, Gatorade, Gaviscon, Gedney, Geisha, General Mills, Gillette, Giorgio, Glad, Glucerna, Gold Bond, Gold Peak, Gold’n Plump, Gorton’s, Goya, Grandma’s, Green Giant, Green Mountain, Greenline, Grey Poupon, Gum, GURLEYS, Haagen-Dazs, Halls, Hamburger Helper, Head & Shoulders, Heinz, Hellmann’s, Hershey’s, Hidden Valley, Hillshire Farm, Hormel Always Tender, Hormel Simple Ideas , Hormel, Hostess, Hot Pockets, Hungry Jack, Hungry-Man, Hunt’s, I Can’t Believe It’s Not Butter!, Iams, Ice Mountain, Idahoan, Irish Spring, Ivory, Jell-O, Jennie O Turkey Stor , Jennie-O, Jif, Jiffy, Jimmy Dean, Johnson’s, Johnsonville, Karo, Keebler, Kellogg’s, Kemps, Kikkoman, King Oscar, Kleenex, Klondike, Knorr, Kotex, Kozy Shack, Kraft, La Choy, Lactaid, Lakeland, Land O’Lakes, Langers, Lay’s, Lays, Lean Cuisine, Lean Pockets, Libby’s, Life, Lifesavers, Lipton, Listerine, Little Debbie, Lloyd’s, Lunchables, Lysol, M&M’s, Mann’s, Marie Callender’s, Mars, Maruchan, Maxwell House, Mccormick, Mcilhenny, Melitta, Melo Squeeze, Meow Mix, Metamucil, Milk-Bone, Minute Maid, Minute, Miralax, Mission, Morey’s, Morton, Mott’s, Mountain Dew, Mr. Clean, Mrs. Gerry’s, Mrs. Olson, Mrs. Smith’s, Nabisco, Nature Sweet, Nature Valley, Nature’s Pride, Neosporin, Nestle, New York, No Name, NORCOM, NUTELLA, O’Doul’s, Ocean Spray, Ocelo, Off!, Old Dutch, Old El Paso, Old Home, Old Orchard, Old Spice, On-Cor, Oral-B, Orbit, Oregon, Ore-Ida, Ortega, Oscar Mayer, Ovaltine, Pace, Palmolive, Pam, Pampers, Pearls, Pepperidge Farm, Pepsi, Pepto-Bismol, Philadelphia, Phillips, Pillsbury, PILOT, Pine-Sol, Planters, Playtex, Pledge, Poise, Polident, Poligrip, Pompeian, Pond’s, Popeye, Pop-Secret, Post, Powerade, Prego, Preparation H, Prilosec, Pringles, Progresso, Pure Wesson, Purina, Q-Tips, Quaker, Raid, Realemon, Realime, Red Baron, Reese’s, Refresh, Reynolds, Rhodes, Rice Dream, Robitussin, Rold Gold, Russell Stover, S.O.S, Scope, Scotch-Brite, Scrubbing Bubbles, Sea Cuisine, Seapak, Secret, Sensodyne, Shoppers Value, Shout, Sierra Mist, Silk, Simeks, Simply Grapefruit, Simply Jif, Simply Lemonade, Simply Orange, Simply Potatoes, Skippy, Smart Balance, Smithfield, Smucker’s, Soft Scrub, Softsoap, Sparboe, Sparkling Ice, Spice Trends, Splenda, Sprite, Starburst, Starkist, State Fair, Stayfree, Stouffer’s, Suave, Sun Chips, Sundia, Sunkist, Sun-Maid, Sunshine, Sunsweet, Super Chill, Swanson, Sweet’n Low, Swiffer, Thomas’, Tide, Tilex, Tombstone, Top Flight, Tostitos, Totino’s, Tresemme, Trident, Tums, Twizzlers, Tylenol, Tyson, Ultra Downy, Uncle Ben’s, Underwood, V8, Van Camp’s, Vaseline, Vicks, Village Hearth, Voortman, Wasa, Welch’s, Werther’s, Western, Wet Ones, Whiskas, White Castle, Wilderness, Windex, Wish-Bone, Wrigley’s, Wyler’s, Yoplait and Ziploc.

 

July 1, 2016 updates

Why do things have to change?
Given the complexity of the ordering/shopping/delivery process; the nature of our clients; and the large number of volunteers involved in this important work, the decision to make changes hasn’t been taken lightly.  Changes are not being driven by any one reason but by a number of inter-related factors:

  • Delivery routing strategies developed years ago when we were serving fewer people weren’t working anymore. We had different drivers delivering to essentially the same area on different days in the same week.  Geographical based routing will reduce some of these inefficiencies.  These changes will also allow in flexibility in scheduling and more frequent deliveries for those who need them.
  • In the past, more store locations meant shorter distances between shopping and where the clients lived. Today, we deliver across the entire metro area and few customers live in close proximity to any one store.  Consolidating shopping locations also reduces variations in operations and inventories from store to store and streamlines certain overhead functions.
  • New FDA rules going into effect in the coming year require us to upgrade a number of cold and frozen food handling procedures and replace vans which won’t comply with the new regulations. Rather than spending money to upgrade a larger fleet of vehicles, which are generally under-utilized, we’re redesigning systems to work with a smaller number of more cost-efficient vehicles with maximum utilization.
  • Ordering has continued to be a challenge that affects both clients and volunteers. Even with new technology, a database of 60,000 items creates long search times, confusion for clients, frustration for volunteers and excessive time dealing with product availability and information error issues.  “Right-sizing” the product inventory to meet the needs and preferences of our target population and introducing the catalog concept should address most of these problems while retaining maximum choice.

Won’t the catalog ordering make it difficult for low income clients who rely on coupon shopping? /What about people who have a fixed budget or tight financial situations?
A comparison of Cub’s recent weekly coupon flyer (June 26-July 9, 2016) and Store To Door’s new product catalog indicates that more than 60 percent of coupon items are also included in the catalog.  (Coupon items not included were generally  products like sunscreen, insect repellant, charcoal briquettes, etc.) As mentioned elsewhere, clients continue to automatically receive Cub’s low sale and store coupon prices on all eligible purchases without having to clip and present coupons.  Clients will have the option of specifying a store brand version of items if one is available and can continue to use manufacturers coupons for products included in the catalog. Qualifying clients will continue to be able to use Supplemental Nutrition Assistance Program (SNAP) benefits to cover the cost of their food.

What about people who can’t get what they want in the catalog?
Although the catalog does not contain every item that Cub carries, we will update the catalog and product selection quarterly and add new items when there is enough customer demand.  Clients can call the office with the requests for additional items or let their order take or driver know.  The next issue of the catalog is scheduled for release by October 2016 and will include seasonal and holiday items for Halloween through New Year’s Eve.

What about clients who have special dietary needs or requests like organic, low-sodium, sugar-free, gluten-free, etc.)
Although the products do not appear in a separate section, the current issue of the catalog includes many alternative options for most common products (low-sodium, low-fat, etc.)  We will highlight or add special designators to make these product options easier to identify in future issues of the catalog.  We are collecting client feedback on gluten-free and organic items and will also include options for these in the next catalog.

How do I order from the catalog if I’m blind? Some clients have vision impairment and can’t read the new catalog
Large print and JAWS-readable versions of the catalog are available and are already being distributed to people who have requested them or have been identified by staff or volunteers.  If you know of some who needs the catalog in an alternative version, please contact the Store To Door office.

Where are clients going to get their food if they can’t or won’t use Store To Door services because of the changes?
It depends on the client.  Store To Door’s social worker will contact each individual to help determine options for them base of factors such as income, level of independence, location, availability of caregivers or other support, etc.

 

June 17, 2016 updates

Didn’t Store To Door just change to a new online ordering system last summer? / Is Store To Door switching to a new online ordering system?
Store To Door will continue to use the Able Commerce-based online system which was adopted last year.  What will change is the size of the product database.  Only catalog items will appear in the system after the Fourth of July weekend which should greatly decrease the ordering time for both volunteers and clients.

When wil the change-over from the old system end the the new one begin?
The last two-week order/delivery cycle using the old system will begin June 20th and end June 30th (June 30th  will be the last day orders are taken using the old system.  The last delivery under the old system will be July 5th).  The first day for ordering using the new system will be July 6 and the first deliveries under the new system will be made July 8th.

 

June 6, 2016 updates

Which Cub shopping locations are being discontinued and why?
Shopping at the Saint Paul Midway and Crystal Cub stores will end in June. Shopping will continue at the Cub stores in :

Maplewood (2390 White Bear Ave)
Bloomington (8421 Lyndale Avenue South) and
St Anthony/Northeast (3930 Silver Lake Road).

The exact dates and details are being planned as volunteers from these two locations are given the opportunity to continue at one of the three remaining shopping locations where we’ll need additional volunteers.  Decisions about store locations were very difficult to make because of the tremendous volunteer operations at each store and the great support we receive from Cub and Cub store management and staff at each of the five locations.  Many considerations went into deciding which stores keep.  Geographical distribution of clients and volunteers, routing of deliveries, future planning (like potential new major construction projects in the Midway area), etc. all affected the decisions.

In the past, Store To Door seemed focused on growth and expansion.  Do these changes mean the organization is getting smaller?
No.  The number of clients served and volunteer shoppers and order takers needed remain the same—the work being done will just happen at fewer locations over more days.   The consolidation of shopping operations will create efficiencies and our capacity to serve more people will stay the same. Store To Door could still increase the number of clients served by 20 to 30 percent above current levels after the new arrangements are in place.

It’s been mentioned that Store To Door will be adding new services.  Why not just stay with grocery delivery?
Although there will always be a segment of seniors who need help ordering and shopping for groceries, there are new high-tech, for-profit grocery delivery options are springing up that may meet the needs of many seniors.  Also, Store To Door’s experience shows that while food is often the first area where an aging adult needs help, it is seldom the only independent living issue they are facing.  In-home visits and phone calls with seniors using Store To Door’s services indicate that home safety, isolation, risk of falling, household chores, transportation, medication management, home maintenance or repair, finances, caregiver support, and even pet care can put clients at risk for a premature move to a care setting or nursing home.  While food will always be at the core of what the organization does, additional services for clients will help more effectively fulfill the mission of helping seniors “maintain their independence and continue living in their homes.”  New risk assessment screenings and expanded referral services are already underway. Additional projects and programs are in the works.

May 27, 2016

How soon will these changes go into effect?
Behind-the-scenes work on the new system is underway.  Changes will be in effect by mid-July 2016.

Doesn’t this mean that clients will have less choice?
Although the total number of items available for ordering and delivery will be reduced, it will include all of the items most frequently ordered.  Multiple options will be available for nearly every item type with choice of brand name or store brand whenever available.

How will clients be affected?
New clients starting service after July 2016 will not be aware that any changes have taken place.  Many existing clients will be re-assigned new order taking and delivery days.  Some existing clients may need to be paired with a new volunteer order taker if the new delivery schedules conflict with the client’s preferred order-taking time or their order taker’s availability.

How will volunteer order takers be affected
Some volunteer order takers may need to be paired with a new client if the new delivery schedules conflict with the client’s preferred order-taking time or the order taker’s availability.  Order takers should see a noticeable improvement in the speed and accuracy of the online system and a reduction in the time it takes to complete the ordering process with clients over the phone.

How will volunteer shoppers be affected
Although there will be a reduction in the number of stores, there will be an increase in the number of shopping days so the number of volunteers shoppers needed to fulfill orders will not decrease.  We hope that volunteers currently shopping at one of the stores to be discontinued will continue to volunteer at one of the three consolidated locations.  For those volunteers who want to continue their involvement but can’t make the change because of distance or other considerations, new volunteer opportunities are under development.  Additional information will be available in the coming months.

How will staff be affected?
Because we’re committed to maintaining and increasing the current number of orders and deliveries, the need for staff will remain about the same through the change. Consolidating the number of stores will require a shift in store coordinator assignments but recent staff attrition means that there will be no layoffs.  Delivery drivers will be most affected because of extensive re-designing of routes and the additional of Mondays.  The balance of staff will see little affect beyond the new production selection changes and related changes in policies and procedures.

Can clients still use coupons?
We will continue to accept manufacture coupons for products included in the new preferred product list but will not be able to handle special requests for coupon items not in the preferred product catalog.

Will clients be able to order from the weekly Sunday Cub sales flyers?
We will only shop items from the Cub ads if they are also in the preferred product catalog.  Sales items tend to account for a significant number of out of stock and return items.  Over time, we hope that the preferred product catalog will become a more useful and reliable tool for clients in planning grocery orders than the weekly sales advertisements.

Won’t moving away from coupons and ordering from weekly sales flyers increase the cost of groceries for clients?
Cub will continue to automatically apply sale prices and store coupon offers to all of eligible purchases without having to clip and present coupons.  Clients will have the option of specifying a store brand version of items if one is available.

How will special requests by clients be handled?
Special requests are being discontinued with the new system.  The new preferred product selection list is intended to address all of the day-to-day needs of clients and will be modified over time as needed to be responsive to customer demand.

What about product substitutions by clients?
Each client will be given the option to specify whether they will or will not accept substitutions in their orders.  This will eliminate the need for calling the customer from the store during shopping.  Only similar products of an equal or lesser price will be substituted if the client chooses to accept substitutions.

Won’t Store To Door lose clients who are accustom to the old policies, procedures and selection?
We anticipate that some clients who are unhappy with the changes and have other options for getting their groceries may decide to discontinue their Store To Door service.  We also anticipate that the changes will allow Store To Door to reduce costs and increase capacity allowing us to serve additional new seniors who genuinely need the service.

Didn’t Store To Door just recently upgrade its technology and change its ordering and delivery systems?
The recent technology upgrades have actually helped inform this new strategy.  The ability to access and analyze ordering data and ability to modify and maintain our own product selection have helped make these changes possible.  The new routing and delivery technology is being used to develop new delivery schedules and routing based on three store locations and five shopping days each week.

If Store to Door begins delivering on Mondays, how will this affect our ability to plan for holidays?
As was previously the case with floating holidays such as Christmas, schedules will continue to be adjusted for holiday closures and these changes will be communicated to clients, order takers and shoppers well in advance of the dates affected.