Here are some common questions and answers about Store To Door services. More details are also available in our Client Policies May 2016 (pdf).
Q: Who is eligible?
A: We serve seniors and people with disabilities of all income levels who live in the seven-county metropolitan area of Minneapolis and St. Paul. When you sign up, we ask your age, income and household size in order to determine your service fee. Client service fees are subsidized based on federal poverty guidelines for income.
Q: What areas do you serve?
A: We serve seniors in the Minneapolis/St. Paul metropolitan area (Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties).
Q: What does the service cost and how do I pay?
A: Clients pay for their groceries, plus a sliding-scale service fee (between $5 and $35 based on income and eligibility for county or insurance benefits). Upon delivery you pay by check, credit/debit card or EBT. Our minimum order is $40.00 and our maximum is $200.
Store To Door has Elderly Waiver/Alternative Care (EW/AC) authorization. If you have a social worker or case manager, ask if you qualify or call us (651-642-1892) for further information.
Q: Can I use coupons?
A: Clients receive store coupon and advertised sale pricing automatically. Store To Door honors manufacturers’ coupons that are current as of the day you receive delivery.
Q: Can I use my EBT card?
A: Yes. Clients who have SNAP food benefits on their EBT can use this to pay for their groceries. To use your EBT card, notify the Store To Door office so that a voucher can be prepared prior to delivery.
Q: How do I enroll?
A: It’s easy. Just call 651-642-1892. We’ll ask for your contact information and just a few other details about your age and income so that we sign you up correctly and can calculate your service fee. As a safety measure, we also ask for the names of two emergency contacts.
Q: How do I know when to order and when to expect delivery?
A: You will order and receive your groceries every other week. When you sign up, you will be assigned an order day and a delivery day. The order day is typically two days prior to the delivery day. For example, an order placed on Tuesday is delivered on Thursday.
Q: Do I need to be home when you deliver my groceries?
A: Yes, we ask that you be home to accept your groceries between 10:00 am and 3:00 pm on your delivery day. If necessary, you can arrange with the Store To Door office for a neighbor to accept and pay for your delivery.
Q: What if I need to skip a week or discontinue the service?
A: We understand that clients may need to temporarily stop or restart their deliveries. And if Store To Door isn’t quite right for you, you are under no obligation to continue. Call us to confirm the details of your service needs.
Q: What if I have questions or problems with my service?
A: Store To Door’s mission is to serve you. We encourage clients to call our office right away (651-642-1892) if they ever have questions or concerns about our services or paid or volunteer staff. Everyone at Store To Door is committed to do their best every day to meet your needs.
“This is quite a service. Everything has been just great. We appreciate it a lot!” — Terry, age 84